/FAQs
FAQs 2017-06-14T07:53:27+00:00
How does wholesale orders work? 2017-09-07T10:26:02+00:00

Wholesale Order Policy

Customer Application

New Customers: Please submit a customer application.

Current Customers: Please contact your Customer Service Representative (link to contact us) for a login and password or submit a customer application in above link. After you have receive your username  and password. Please login here:

Login Wholesale Account

Terms

Domestic Accounts: Net 5 working days for approved accounts. COD or In Advance for all other accounts. No shipments made to accounts past due

International Accounts: 20% Deposit required with order, full payment required before shipment

Pricing

Prices are subject to change without notice due to fluctuations of silver market price.

Orders

Minimum Order:  minimum 3 pieces per SKU and USD $300.00 total

Set-Up Fee: Each new design is subject to a one-time laser setup fee.

Returns

  •    No claims allowed after 5 days from date of receipt.
  •    No returns accepted without a return authorization (RA) number, after 30 days from invoice date, on special orders.
  •    To receive a return authorization (RA) number, contact us with your invoice number and reason for return.
Where is Siam Original shipping from? 2017-06-16T10:22:49+00:00

All SIAM ORIGINAL orders are shipped from Thailand.

All applicable custom fees, taxes and duties are the sole responsibility of the customer, and will be charged on top of the delivery charges once the parcel has reached  the destination country. Please note that costs are subject to weight and distance.

How do I make return and exchange? 2017-06-16T09:24:25+00:00

Returns and Exchange

We accept return and exchange under the following cases only:

  • Delivered item has defects caused by seller.
  • Item is delivered in wrong size or incorrectly by seller.
  • And other reasons caused by seller’s mistakes.

Items must be returned within 7 days (Thailand) and 14 days (International) after it is delivered to you. Returned items must be under the same condition as delivered and in a complete package.

Step 1: Return your parcel to:

134/323 Quattro by SANSIRI

Sukhumvit 55 Road, Thonglor Soi 4

Klongton-Nua, Wattana

Bangkok,Thailand 10110

Step 2: Email us with a tracking number at info@siamoriginal.com

Subject: Returns

Important: Please note that if parcel returned is upon seller’s mistake, we will reimburse for delivery costs incurred with a proof of delivery receipt emailed to us.  However, if such case occurred by customer’s mistake, it’s customer duty to be responsible for delivery costs of return and redelivery of the new parcel.

Do you deliver to post box address? 2017-06-16T08:49:45+00:00

Sorry, we cannot deliver to post box addresses.

Can I modify my order? 2017-06-16T08:47:02+00:00

Orders can be modified before dispatched. We will not be able to modify orders once items have been dispatched.

To modify orders, email to info@siamoriginal.com

Are there taxes and duties? 2017-06-15T09:23:32+00:00

Orders are exempt VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client, which will be subjected to each country. International orders may be subject to import duties and/or taxes, which are levied once your package reached your country. Your order is shipped on a DDU (Delivery Duty Unpaid) Basic, meaning the price displayed at checkout is exclusive of all taxes and duties. We are unable to calculate the amount of duties and taxes your package that will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties. If you have any questions related to customs charges, please contact your local customs office.

Note:  Expedited shipment fee is not inclusive of tax.

Why is my order delayed? 2017-06-16T08:43:00+00:00

Please note that duration of delivery is counting on business days only. Long holidays or public holidays may be excluded upon the delivery company announcement. The transit time exclude custom clearance at destination.

Delivery time is provided as a guideline only and does not include order processing time. Delays may occur due to payment authorization, destination customs, storms, and other unforeseen circumstances.

What are the shipping options, delivery methods, costs, and durations? 2017-06-16T10:36:26+00:00
  • All shipments are FREE OF CHARGE for both international and domestic orders.
    • All orders will be provided with a tracking number.
    • For domestic orders, we ship via  Kerry Express, Thailand Post EMS or Alpha.
      • Within Bangkok: shipping duration upon credit authorization and verification, 1-2 business days*
      • Outside Bangkok: shipping duration upon credit authorization and verification, 2-3 business days*
    • For international orders, we ship via Thailand Post.
      • Asia: shipping duration upon credit authorization and verification, <10 business days*
      • EU, US, UAE, AU, NZ, Others: shipping duration upon credit authorization and verification,<15 business days*
  • Expedited shipping is available, we ship via EMS World and DHL
    • Asia:
      • 30USD 
      • shipping duration upon credit authorization and verification, 2-3 business days* for weight less than 250g. per box per delivery. For weight over 250 gram we will send you a price quotation. Please contact: info@siamoriginal.com
    • EU, US, UAE, AU, NZ, Others:
      • 60USD 
      • shipping duration upon credit authorization and verification, 3-5 business days* for weight less than 250g. per box per delivery. For weight over 250 gram we will send you a price quotation. Please contact: info@siamoriginal.com

*You will receive your orders within the following business days, excluding public holidays and weekends, with the exception of customized orders or pre-order

 

Domestic Shipping (Thailand) By Kerry Express / ThailandPost EMS/ Alpha

Zone Cost Duration 
Bangkok FREE 1-2 business days*
Outside Bangkok FREE 2-3 business days*

 

International Shipping By Thailand Post

Zone Cost          Duration                                  
Asia FREE < 10 business days*
EU,US,UAE,AU,NZ,  Others FREE <15 business days*

 

Expedited Shipping By EMS World / DHL

Zone                                             Cost                        Duration                           Remark                                                                                       
Asia 30 USD < 2-3 business days* For weight less than 250g. per box delivery.

For weight over 250 gram we will send you a price quotation.

Please contact: info@siamoriginal.com

EU,US,UAE,AU,NZ,  Others 60 USD < 3-5 business days*

What are the common causes of decline in payment? 2017-06-14T10:15:24+00:00

The account doesn’t have sufficient funds.

  • Check your bank account to make sure it has enough, then try again.

The name of the account owner doesn’t match the information you provided.

  • Update your billing information with the correct details.

The issuing bank doesn’t allow using the bank account for online or international transactions.

  • Contact your bank to allow these types of transactions, then start again.

The bank account doesn’t exist anymore.

  • Update your billing information with a different bank account or credit card.

There are a limited number of transactions or daily limit.

  • Please contact your Bank.
What are the accepted payment options? 2017-06-14T10:23:26+00:00
  • Pay via PayPal
    • Once you choose to pay via Paypal, you will be redirected to Paypal secure page and follow the process there.
  • You can pay with your Credit & Debit card if you don’t have a PayPal account.
    • We accept Credit & Debit cards that are Visa, MasterCard, American Express, and Discover Network.
    • Note: For debit cards, please make sure your card supports online shopping.
  • Bank Transfer  (Note: This option is available within THAILAND ONLY):

          Bangkok Bank

           Account No.:  063-0-39173-8

           Account Name: Von Tara Co.Ltd

          Kasikorn Bank

           Account No.: 007-1-28800-5

           Account Name: Mr. Piyawat Suphasirisuk

 

Wholesale silver jewelry Thailand